cloud-based and works on a plug-and-play format

One primary reason behind enterprises investing in CPaaS is the financial benefits it offers. Firstly, CPaaS does not require any special hardware setup such as physical lines or servers. It is cloud-based and works on a plug-and-play format that can be customized as per business needs. Everything is managed at the software level through APIs without any additional charges. This also allows enterprises to scale the system or add more channels seamlessly, quickly, and easily.

Although 5G has built-in security systems and encryptions that make it stronger, cyber experts believe that it could still be vulnerable to cyberattacks. One challenge is that security standards and protocols are still in the early stages of being widely understood and accepted. An AT&T cybersecurity study revealed that 39% of respondents are worried about the security of the connected devices in the network. They worry that connected devices could expose them to larger security threats. According to a 2019 Brookings report, this is because the network has moved from centralized; hardware-based switching to software-based, distributed routing. Hackers could gain control over the software managing the network and attack it. This eventually would make IoT devices vulnerable to attacks.

Unplanned network downtime can cost telecom operators $15 billion per year. Of course, it’s bad for the users too. Businesses and individuals are dependent on good internet and telephone connectivity for day-to-day operations. Hence, unplanned downtime impacts their work and affects the operator’s bottom line revenue. If severe outages occur frequently, the telecom operator will risk losing their reputation and customers. While there are many reasons behind unplanned system outages, one of the major causes is a system upgrade. The operators are unable to reconnect the network after an upgrade or change in infrastructure. Other reasons include – routing problems, network congestions, and operational error. Taking proactive measures, communicating any upcoming outages, and anticipating and solving the issue within the decided SLA are ways to counter these issues.

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