Firewall Configuration Services. Will the MSSP help your organization choose, install, and configure the firewalls it needs to block malicious traffic?
Firewall Monitoring and Alerts. Does the MSSP have firewall monitoring tools to help keep track of current rule configurations and event logs? Does the MSSP have a procedure for alerting you to major security events, such as a breach in progress?
Co-Managed Firewall Services. Instead of taking over the management of the firewall entirely, a co-managed firewall service model has the MSSP work alongside your team to support and even teach your team about the finer points of firewall management.
Pinning down which services the MSSP will provide is crucial when you’re arranging a managed firewall service.
What Service Level Agreements the MSSP Can Set for Firewall Management
Service level agreements (SLAs) represent the expectations you can have regarding any kind of managed security service. With managed firewall services, it’s important to know what SLAs the service provider can meet, such as:
Frequency of Firewall Rules Updates. Just how frequently will your MSSP check your firewall configuration and adjust the rules to remove obsolete ones that conflict with your business workflows and enable new ones to protect against more recent threats?
Time to Alert for Security Breaches. How quickly will the MSSP notify you of a security breach against your network? Is the SLA measured in minutes, hours, or days? The faster these alerts are forwarded to your team, the better.
Time to Contain a Data Breach. If the MSSP is expected to respond to data breach attempts on your behalf, how quickly will they respond to someone getting past your firewall? The faster a breach can be identified and contained, the less damage the attacker can cause. Here, the goal is to contain the breach and cut the attack off before the attacker can spread out to another system.
More info: What Is Managed Desktop Service