with a pandemic raging across much of the world unchecked, waiting for the cable guy isn’t even an option. If a router goes down or the Wifi gets glitchy, consumers can’t even sit and wait around for a technician. In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. What’s more, 60 percent would consider ceasing business with a company following a technician visit that did not meet their safety expectations.
Pandemic or not, though, waiting for a tech is becoming a thing of the past. And that’s very much welcomed news by the vast majority of the internet and cable-loving population.
Contactless Service by Telecoms
The COVID-19 pandemic has fueled the rapid acceleration of technology adoption by some of the world’s largest telecom companies. Companies searching for ways to provide effective and fast contactless service have found a little bit of secret sauce in augmented reality (AR).
Most recently, Verizon and Vodafone have started experimenting with the technology. Consumers, for their part, seem to be overjoyed.The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. This is quickly becoming a visual transformation in telecom, comprising of three core elements:
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.)
AR – the technology where graphical information is displayed over a physical environment – provides interactive guidance and clear notations to technicians and field workers.
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